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All shipping is FOB Next Level Innovation Leominster, MA 01453.
Our shipping times vary on our current order volumes and timing. We typically ship orders within 1-3 days of when the order is placed. We guarantee that all items will ship within 14 days of the order being placed, if for any reason we are unable to meet that guarantee we will contact you directly.
We are not responsible for lost or stolen packages. Please verify the shipping address and assure that it is being delivered to a secure location. Please don't worry, everything has a tracking number and although we've heard some funny stories of where the package ended up, none of our shipments have been lost in transit.
You will be responsible for the return shipping label costs when returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
The time it may take for your exchanged product to reach you, may vary. We don’t guarantee that we will receive your returned item and recommend you purchase insurance or tracking.
- Do not ask us to declare your order as a "Gift" or "Warranty Replacement" on international customs documents. All international orders will be declared as "Retail Sale" and valued at the sum of the products purchased. Falsifying customs documents is a federal offense punishable up to 1 year in jail and a $100,000.00 fine.
- All international purchases using a credit card or PayPal must have the same "Bill To" and "Ship To" addresses. The customer is responsible for all international shipping cost, duty and fees.